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Holzer Consolidated Health System Selects CareTech: Troy-based CareTech Solutions, a provider of IT and Web products and services for more than 150 hospitals in the United States, said that Holzer Consolidated Health System in Gallipolis, Ohio, selected CareTech’s 24/7 service desk and infrastructure performance monitoring system for its six-location network. “Holzer needed an IT partner that could quickly resolve everything from clinical application questions to password resets,” said John Allen, CIO of Holzer Consolidated Health Systems. “With CareTech running our help desk, the hospital IT staff can now focus on the integration and implementation of a new technology infrastructure, and new financial and clinical applications.” Added CareTech president and CEO Jim Giordano: “It’s important to keep the support needs of hospital physicians, clinicians and staff in mind when deploying new applications. When patient care is the No. 1 priority, the last thing hospital administrators need is a staff frustrated with IT systems and procedures. CareTech’s Service Desk was designed with the hospital staff in mind, featuring a clinical-application trained staff with a level one, first call resolution average of 97 percent.” CareTech Solutions Service Desk is staffed 24/7/365 with more than 100 client support analysts who respond to approximately 60,000 calls per month utilizing a proprietary information technology infrastructure knowledge base that supports all major hospital clinical applications including Allscripts, Carecast, Centricity, Cerner, Epic, IDX, McKesson, Meditech, and Nextgen. For more information on the services provided by Holzer Consolidated Health Systems to the communities of southern Ohio, western West Virginia and northeastern Kentucky, visit http://www.holzer.org. More about CareTech at http://www.caretech.com.
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