Tech Upgrade Blocks Some BrightHouse Data Customers

An upgrade required to bring Oakland County customers of Bright House networks faster data speeds and more cable TV channels knocked some of its customers off the Internet Thursday morning.

Bright House spokeswoman Leigh A. Byrd said the upgrade to a DOCSIS 3.0 platform — necessary to offer high-speed Internet of up to 40 megabits per second — started about 1 a.m. Thursday and was complete by 1 p.m. (DOCSIS stands for Data Over Cable Service Interface Specification, an international telecommunications standard that permits the addition of high-speed data transfer to an existing cable TV system.)

“Customers may have experienced interruptions of service during this time,” Byrd said. She said the entire system was never out during that period.

She said all customers should have been back up and running by Thursday afternoon.

The company didn’t disclose the number of customers affected.

In Oakland County, Bright House serves Farmington, Farmington Hills and Novi with cable TV, high-speed Internet and competitive phone service.

Comments

Leave a Reply

Fill in your details below or click an icon to log in:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS Detroit

Best Fall Festivals In Metro DetroitFrom music to art to special events, there's a little something for everyone's delight.
Best 4th Of July Concerts In Metro DetroitStaying home this weekend? Celebrate the 4th of July by rocking out at one of these shows.

Watch & Listen