Best Buy’s Geek Squad and other home technology repair services have new competition in Michigan, from Comcast Corp.
Comcast announced the Michigan launch of a new 24×7 technical support and equipment protection program for the growing number of home electronics devices – like laptops, home networking equipment, gaming consoles, Wi-Fi-enabled smart phones and tablets – that people are connecting to Comcast’s services.
Called “Xfinity Signature Support,” this service offers customers a single source for troubleshooting and support for their computers, home networks and many other devices and is another step in the company’s focus on delivering an end-to-end exceptional customer experience backed by the Comcast Customer Guarantee.
The new offering enables customers to select an enhanced level of technical support with monthly subscription plans and one-time support options and is offered in addition to the 24×7 support Comcast already provides for its video, high-speed Internet and phone services.
“We want our customers to have a great experience with Comcast, and we’ve been making significant investments to enhance our products while improving the service and support we deliver,” said Tim Collins, regional senior vice president for Comcast Cable. “Given the incredible growth and complexity of personal electronics devices, our customers have told us they would like additional choices for technical assistance beyond the support we already provide for their video, Internet and voice services. As we continue to invest in the overall Comcast experience, Xfinity Signature Support lets us provide an end-to-end technical support solution for customers.”
According to a 2010 survey by Parks Associates, more than 50 percent of Americans with Internet service look to their broadband provider as their first or second choice in solving their home computer-related technical issues. Additionally, 75 percent of those surveyed prefer to receive all of their technical support services from a single vendor.
With Xfinity Signature Support, Comcast customers will have access to knowledgeable and experienced IT specialists who can provide supplementary technical support online, over the phone or in the home. Assistance is available either as part of a monthly subscription plan or on a stand-alone basis for one-time fixes, such as virus removal or connecting printers or game consoles to wireless networks. Xfinity Signature Support also offers extended equipment plans covering computers and flat-panel TVs.
For more information, please visit www.xfinity.com/signaturesupport.
Comcast serves more than 1.1 million customers in Michigan and employs approximately 4,000 people. Comcast has three major call centers located in the state and houses its Michigan Region headquarters in Plymouth.