SunTel Services Achieves Avaya Connect Gold Certification: Troy-based SunTel Services, a complete life-cycle provider of services for voice, data and unified networks to businesses in Michigan, announced that it has achieved Gold-Certified Channel Partner status with Avaya, a leading global provider of business communications and collaboration solutions and services. The Avaya Connect Gold certification demonstrates that the SunTel Services team has developed comprehensive skills to help small-to-large size businesses transform their operations with Avaya’s industry-leading unified communications, collaboration and contact center solutions. In recognition of the multi-vendor nature of today’s business networks, Avaya Connect Gold channel partners earn their status by certifying staff members in the operation of Avaya systems and software, and in the operation of solutions offered by other major information technology vendors. Gold-certified channel partners must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services. SunTel sells Avaya business communications systems to its customers across Michigan and nearly doubled its sale of Avaya products in 2010 alone. Acting as a technology partner to its more than 1,000 customers, SunTel works to provide total business communication solutions by taking a full life-cycle approach – from designing, engineering and installing customized systems, to servicing them via its Customer Care Center. More at www.suntel.com.