Fletcher Business Solutions and Franklin CIO Services announced Tuesday that they have joined forces to focus on supporting the Customer Relationship Management (CRM) consulting market.
FBS and Franklin are both members of the Bloomfield Hills-based Business Improvement Team, a group of area business assistance and consulting compaies that have banded together to offer services jointly.
FBS and Franklin can handle all aspects of a client’s CRM consulting needs, from needs analysis, selection, installation, process improvement, configuration, customization, integration with other software, automated workflow, training and more.
“Together with its other consultants, the firms are in a position to support its clients’ CRM consulting needs, and also their overall IT needs,” said Steve Fletcher of FBS.
FBS helps small to mid-sized companies tackle the challenges associated with getting the right technology to work for them. Franklin CIO Services, is a professional services firm that assists small and medium sized businesses to improve profits by way of improved processes and technology usage and then validates improvements with meaningful metrics. We assist with planning and updating business plans, developing and improving processes to improve performance Payables, Billing, Revenue Cycle and Production. In addition, we assist clients to define technology to enhance and support the business.