Saab Cars North America Selects Microsoft Dynamics CRM From First Tech Direct: Royal Oak-based First Tech Direct LLC said Tueday that Saab Cars North America, the company responsible for marketing and distributing Saab vehicles throughout North America, selected Microsoft Dynamics CRM from First Tech Direct to improve call center operations and efficiency. With Microsoft Dynamics CRM, SCNA will be able to provide world-class customer service that will now match the quality of cars they represent. “Organizations want value and we realize it is worth more than software costs. It includes costs associated with hardware, training, consulting, customization, integration and maintenance,” states Craig Whaley, CIO, Saab Cars North America. “This solution will provide us with a better view on our customer relationships and allows us to link the customer with the vehicle.” Said Jack W. Ketelhut, vice president of sales and marketing at First Tech Direct: “The reduction in data entry, sharing of information and greater collaboration will allow SCNA to accurately track all information pertaining to a customer and their vehicle on a more efficient scale.” Saab Cars North America is located in Royal Oak, employing approximately 45 people responsible for sales, marketing and administration duties for the North American market.
Cancer Treatment Centers of America Selects CareTech’s Service Desk: CareTech Solutions, an information technology and Web products and services provider for more than 180 U.S. hospitals, announced today that Cancer Treatment Centers of America selected the company’s Service Desk hospital help desk to provide around-the-clock, comprehensive IT support to the national network of CTCA hospitals. “We sought a partner to provide 24x7x365 help desk support for our growing network of regional, destination hospitals and clinics,” said Chad A. Eckes, CIO, CTCA. “CareTech Solutions has extensive healthcare experience and shares our commitment to providing high-quality care and service excellence to cancer patients, as well as serving the needs of our clinicians who deliver fully integrated, personalized care. We’re excited about our partnership.” Cancer patients and their families travel hundreds of miles one way to receive the unique CTCA treatment model known as Patient Empowered Care. The model combines state-of-the-art clinical treatments and technology with an array of complementary therapies — such as nutrition therapy, naturopathic medicine, pain management, oncology rehabilitation, mind-medicine and spiritual support — that help manage side effects and improve quality of life. CTCA also encourages and empowers patients to take an active role in treatment decision-making. For more information, please visit www.caretech.com.