TROY — Fisher-Unitech, a product lifecycle management provider, Monday announced its acquisition of R&D Technologies Inc.’s SolidWorks software business, which operates in New England and the state of New York.
SolidWorks 3D computer-aided design software provides best-in-class tools for product design, validation, technical communications and data management.
R&D Technologies’ SolidWorks customers are located throughout the northeast and consist of manufacturing companies in all facets of discrete manufacturing. These customers will benefit from immediate access to new products and value-added services that will now be available to them from Fisher-Unitech. Of particular importance to customers in the area will be the availability of Enterprise PLM modules that compliment the SolidWorks Enterprise PDM functionality.
“We look forward to serving the R&D Technologies customer and exceeding their expectations for support and technical leadership with their SolidWorks investments,” said Charles Hess, president of Fisher-Unitech. “We believe our role is to also serve as their advocate to SolidWorks Corporation to effectively promote software enhancements that provide further gains in productivity.”
“Our decision to work with Fisher-Unitech in this important transition of our company was based on our firm belief that it offers simply the best in support and service for the customers we have worked with for so many years,” said Andy Coutu, president of R&D Technologies.
Customers will have access to toll free phone, email and online support utilizing Fisher-Unitech’s SupportExpress platform. SupportExpress provides customers with online case logging and tracking, “virtual advisor” for remote technical support sessions, SELive for online troubleshooting, Knowledge Base access, and invitations to attend Power Users Clinics, Support Hour webcasts, Night School and Update Training Seminars. SupportExpress also provides online bill paying and transaction history, an online catalog with secure shopping cart functionality and access to the Support Hour webcast archive.
Another important customer advantage is access to Fisher-Unitech’s 3DU online education system. 3DU offers customers the option to take SolidWorks courses online via an interactive environment, delivering unparalleled convenience and flexibility. Fisher-Unitech is the only SolidWorks reseller to offer a learning management system that ensures education objectives for each and every student are achieved.
Fisher-Unitech will employ local sales and support personnel in North Kingstown, R.I. and Milford, Conn., providing full educational services. With a technical staff of more than 30 product specialists, consultants, sales and customer support engineers, Fisher-Unitech has the infrastructure to ensure customers are getting the most out of their technology investment. Since 1993, Fisher-Unitech has grown to support a customer base of more than 6,000 companies and 15,000 users in nine states. With the addition of R&D Technologies into the fold, Fisher-Unitech will maintain 14 offices in the Midwest and New England, adding five states and 2,000 customers to its portfolio.
Fisher-Unitech, established in 1993, provides PLM products and services to discrete manufacturing companies. The company’s focus is on process improvement for product development. Process improvement is obtained through the integration of advanced software solutions to replace legacy systems. The applications are focused on design, engineering and manufacturing. Professional services are offered for design automation and data management which provides customers with a full service, one-stop source for complex PLM systems. The company offers advanced Web-based delivery of education programs with its interactive, instructor-led 3DU.
More at www.funtech.com or call (800) 816-8314.