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Client Wins From January 24

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(credit: istock) Technology Report
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Texas Catholic Hospital System Picks Compuware: Detroit-based Compuware Corp. (Nasdaq: CPWR), the technology performance company, announced that Irving, Texas-based Christus Health,  one of the nation’s largest Catholic health systems, has selected the Compuware Gomez Platform to optimize the performance and availability of its clinical electronic health records systems. With visibility into clinician end-user experience, Christus Health can now proactively identify and resolve performance issues before they impact patient care and prevent unexpected system downtime, maximizing productivity. Christus Health is a 60-hospital health system with nearly 350 medical facilities and services located across the southern U.S. and Mexico and more than $4 billion in assets. With nearly two million patient discharges a year, the health system has a strong commitment to providing the highest quality of care to patients through IT innovation. At Christus Health, application performance plays a critical role in the delivery of patient care. The IT team supports about 30,000 users (doctors, clinicians, etc.) across the Christus health system who utilize clinical EHR systems daily and expect those systems to be up and running 24/7, outage-free to ensure patients receive the best quality of care. In order to ensure the best patient care, the Christus Health IT team needed visibility into performance issues before they impact the quality of care doctors and clinicians deliver to patients. Christus Health chose the Gomez solution for application performance management. In one instance, in just a matter of minutes, the Gomez solution was able to identify a problem with a switch that had obsolete firmware as the cause of application delays that Christus Health had been experiencing for some time. In the future, CHRISTUS Health plans to expand the Gomez solution further into its clinician integrated network and use it to monitor the performance of its mobile and cloud-based applications, as well as into its ambulatory environment. Additionally, Compuware will develop a series of dashboards for CHRISTUS Health that monitors and shows compliance with service level agreements (SLAs) that can be reported to executives.echnology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world’s most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

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