Comcast Business Services Expands Voice Portfolio
MACKINAC ISLAND — Comcast Corp. (Nasdaq: CMCSA, CMCSK) used the Detroit Regional Chamber’s Mackinac Policy Conference to roll out a new business phone service, called Comcast Business VoiceEdge.
The cloud-based service uses Comcast’s servers and software to deliver services traditionally provided by expensive on-site equipment such as PBX and key systems.
Comcast said the system provides a common user experience, high definition quality voice service, and a full suite of unified communications features that help today’s multi-site organizations and mobile workforce communicate more efficiently.
Business VoiceEdge is now available across Michigan. Nationwide rollout across Comcast’s entire service is targeted by the end of 2012.
Said Bill Stemper, president of Comcast Business Services: “Businesses, especially those with a distributed workforce, need a reliable and consistent voice solution that allows their on-the-go employees to stay connected anytime and anywhere. Together with our Ethernet and alongside our PRI services we are now delivering an array of solutions for all types of mid-sized organizations.”
With Business VoiceEdge, Comcast provides customers an affordable system with unlimited nationwide calling, state-of-the-art Polycom phones at no additional charge, HD audio and advanced unified communications and mobility features, including:
* Be Anywhere: Lets workers live the one number lifestyle by integrating their work line with their mobile device, home office or other locations to have calls follow them or push/pull them between devices without having to disconnect and then reconnect the call.
* Voicemail-to-email: Voice messages conveniently reach “anytime, anywhere” workers when away from the office or working remotely by sending a copy of the voicemail to their email.
* Telephony Toolbar: A downloadable client that enables click-to-dial and service management from within Microsoft Outlook, Internet Explorer, and Mozilla Firefox.
* Business Voice Continuity: Redirect calls to back-up numbers if there is a power outage or other on-site issues to keep business operating.
* Multi-Location Simplicity and Commonality: On-net calling between sites using extensions, unified calling experience, add new locations quickly, and share call handling (receptionist, hunt groups and auto attendants) across offices.
Comcast Business VoiceEdge is the latest addition to Comcast voice services, which include Business Class Voice, a voice line service designed for small businesses, and Business Class Trunks, an intelligent phone service for larger organizations that works with existing PBX equipment and provides scalability and security using Comcast’s advanced IP network. Business VoiceEdge is delivered over Comcast’s advanced network, which spans 20 of the nation’s top 25 markets, and is monitored by multiple Network Operations Centers for around-the-clock, 24x7x365 support.
More information on Business VoiceEdge and Comcast’s full suite of voice and unified communications offerings can be found at http://business.comcast.com/VoiceEdge.