CareTech appoints execs to service desk management: Troy-based CareTech Solutions, a provider of IT services for hospitals, announced Tuesday the appointment of two new executives to its service desk management team. Joseph DiValerio has been named director of service desk operations, and Jacob Klein has been named, director of service desk technologies. Previously, DiValerio was vice president of Operations and Delivery for Apollo Health Street. Prior to Apollo, he held several business process outsourcing leadership positions for York International and Affiliated Computer Services. He holds a bachelor of science in Computer Science from the American Institute of Computer Science, and is also a certified help desk director and manager, and a member of HDI (formerly Help Desk Institute). Klein, with more than 13 years of healthcare IT experience, was previously manager of infrastructure operations for Crittenton Hospital Medical Center, and prior to that held several IT positions with other Michigan healthcare institutions. Klein holds a bachelor of science in Management Information Systems from Oakland University. CareTech provides IT and Web products and services for more than 200 U.S. hospitals and health systems. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services across the entire patient data lifecycle. For more information, please visit

Servant Systems Expands Franchise Software Development Staff: The Ann Arbor franchise software developer Servant Systems Inc. ( has added three software specialists to the firm’s development team. They are; Adrian Forbes, B.A. in Computer Science, University of Iowa, with Web experience in the pharmaceutical and transportation industries, as senior software engineer developing Web-based applications including mobile apps; Ben Carpenter, B.S.E. in Computer Engineering, University of Michigan, as software engineer on a variety of franchise applications; and Brian LaLonde, B.S. in Computer Science, University of Michigan, as software engineer developing franchise and other software applications in Microsoft .Net, specializing in cloud-based applications. Servant Systems a Microsoft Certified Partner since 1992, is a software solutions provider to many franchise systems, including Ann Arbor-headquartered Domino’s Pizza Inc. and Service Brands International, whose brands include Molly Maid, and Mr. Handyman. Servant Systems develops custom applications for daily operations and sales reporting as well as other essential management tools that help franchises and other multi-unit organizations improve operational efficiency, marketing performance, and profitability.


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