Merit To Host Zingerman’s ‘The Art of Giving Great Service’: Help desk managers. student services administrators, front-line supervisors and all others responsible for building a customer-facing organization have the special opportunity this fall to explore the secrets of providing excellent customer service. Merit Network is pleased to host ZingTrain, the training arm of Ann Arbor’s legendary Zingerman’s Deli, for The Art of Giving Great Service, a two-day seminar on building a customer service culture. Relevant for any service organization — not just food service — the seminar helps identify the principles of great service and strategies for designing operations to satisfy customer needs. The event takes place Thursday and Friday, Sept. 27 and 28 at Zingerman’s training center at Zingerman’s Southside, 3728 Plaza Drive in Ann Arbor. Each day’s session runs from 8 a.m. to 4 p.m. Breakfast and lunch — by Zingerman’s, of course — will be served. Registration for Merit Members is $795 per person. Non-Members may attend for $995 per person. The current retail price for this class is $1250, making this presentation a great value for your whole team. Scholarships for this event are available through the Professional Learning scholarship program. Anyone from a Merit member organization may apply for a scholarship, if funding to attend is not otherwise available through the organization. Scholarship applications must be received by Friday, Aug. 31. For more information, contact firstname.lastname@example.org or visit www.merit.edu/learning.
Plex Systems Webinar Addresses Food Tracing Requirements: Plex Systems Inc. announced an upcoming Food Processing Thought Leadership Webinar, “Food Traceability: Implications of the Food Safety Modernization Act,” taking place on Aug. 8 at 1 p.m. Eastern time. Former FDA Associate Commissioner of Foods David Acheson will review the importance of thorough recordkeeping and traceability, with current federal requirements as well as those that he expects to be introduced with the Food Safety Modernization Act. Webinar attendees will learn how to identify what areas of their enterprise will be affected by additional regulations and how to prepare for the impacts of compliance. Plex Systems Inc. is the developer of the Plex Online Food Safety Management System and Plex Online ERP, a Cloud ERP solution serving the food and beverage industry. Plex Online FSMS offers industry-leading features for virtually every department within a processor, including Manufacturing Operations Management (MOM) / shop floor control; electronic HACCP with integrated SPC; instant traceability and recall management; Enterprise Resource Planning (ERP) for finance and management; and Business Intelligence for executive management. Plex Online FSMS’s comprehensive functional coverage delivers a “shop floor to top floor” view of enterprise operations, enabling management to run its business at maximum efficiency. Founded in 1995, Plex Systems is headquartered in Auburn Hills, with customers around the globe. For further information, please visit: www.plex.com.
Billhighway Sets Webcasts To Help Nonprofits Meet Financial Challenges: Billhighway, foremost provider of cloud-based financial management solutions for nonprofit organizations, announces a series of informative Webcasts designed for nonprofits to improve management of their operations. Registration is now open for the five-part series running August through October. Nonprofits can register for the entire series or select topics that meet specific needs. Targeted to nonprofits including donor and member-based associations and groups, the webcast series shows attendees how to overcome critical “pain points” nonprofits often experience with financial management. The series includes the following webcasts: Wednesday, Aug. 1, 1 p.m., Eastern time: Prepaid Card Designed for Nonprofits: Ever feel confined by checks? Situations change, and a prepaid card can adapt with you. See how member-based associations and nonprofits streamline expense management and gain flexibility with a convenient prepaid card. Wednesday, Aug. 22, 2 p.m. Eastern time: Integrate with Billhighway Connect: Are you tired of multiple points of data entry? Have you ever lost member or donor data? Join our webcast to learn how Billhighway Connect can help you integrate member and donor data with your existing accounting, payroll, banking, and CRM systems. Wednesday, Sept. 5, 2 p.m. Eastern time: Closed-Loop Financial Management: Don’t miss out on this first-hand experience of how to achieve operational efficiency and streamline financial performance through integrated accounting, payment processing and online banking. Tuesday, Sept. 25, 2 p.m. Eastern time: Reduce Your Risk of Fraud: Fraud is an unfortunate truth that nonprofits are not immune to. In our webcast, nonprofits will learn practical tips to help reduce the risk of fraud. Tuesday, Oct. 9, 2 p.m. Eastern time: Cloud Financial Management – Grow Greener Options: Have you thought about how the world of cloud computing can help your organization? Join us to see how the powerful cloud computing environment reduces costs and streamlines processes, so nonprofits can focus on what they do best. More at www.billhighway.com.