IDashboards Launches Online Customer Support Portal
TROY — IDashboards, the developer of business intelligence dashboard software, recently announced the launch of the Oskar Support Portal.
Oskar (Online Support Knowledge Acquisition Repository) will serve as a support hub providing an online ticketing and troubleshooting platform for iDashboards prospects, customers and partners.
“The launch of the Oskar Support Portal will help increase our response rates, decrease response times and help deliver greater visibility into the issues our technical support team deals with on a day-to-day basis,” said Matt Gentry, technical support manager for iDashboards.
The Oskar Support Portal will not only provide users the ability to submit, review and update support tickets, but customers and partners with a current iDashboards Support and Maintenance contract will also have access the Oskar’s User Community. The Oskar User Community has been designed to provide iDashboards users with valuable resources including an online knowledge base, discussion groups, downloadable assets, idea center and more.
“Our Technical Support Team has a long-standing reputation for providing our prospects, customers and partners with the highest level of support possible,” said Shadan Malik, President and CEO of iDashboards. “The launch of the Oskar Support Portal is an exciting achievement for the team, and has set a new benchmark for the standard of support our users can expect.”
The Oskar Support Portal can be accessed through the company’s website, or directly by visiting http://www2.idashboards.com/e/9762/2012-10-29/8thlj/142491305.
Through award-winning engineering and patented technology, iDashboards is helping organizations leverage their information assets through visually rich, real-time and personalized business intelligence dashboards.
IDashboards’ global customer base consists of organizations ranging from large, Fortune 500 companies to small and medium-sized businesses, all of which are making quicker, and better, decisions with the help of iDashboards. Applications include: executive dashboards, metrics dashboards and management dashboards. The company is privately held and headquartered in Troy, Michigan. To find out more about iDashboards’ solutions, or download a free 30 day trial, visit www.iDashboards.com.