Process Automation – An Exciting New Feature In Symantec ServiceDesk 7.5: Grand Rapids-based ITS Partners will offer a Webinar on Symantec ServiceDesk 7.5 Tuesday, Dec. 18 at 2 p.m. Eastern time. Symantec ServiceDesk 7.5 is now available. Josh Brown, a ServiceDesk expert from ITS Partners, will highlight a new feature called Process Automation. We will discuss one of the exciting new features in the Process Automation section of Process Manager that gives us the ability to call secondary Workflow project as one of the actions of an Incident Management Rule. During the webinar we will demonstrate the automation of creating several sub-tasks for an Incident. The new use of Service Queues and Data Mapping for Incident Location and Incident Category are some of the features we will also discuss during this Webinar. More at

January 2013 Business Workshops Offered by Oakland County

WATERFORD TOWNSHIP — Business owners and entrepreneurs who need assistance are encouraged to attend seminars offered by the Oakland County Business Center. Unless otherwise noted, all programs take place at the Oakland County Executive Office Building Conference Center, 2100 Pontiac Lake Road, west of Telegraph in Waterford. For pre-registration and location map, visit or call (248) 858-0783.

Oakland County Officers Advanced Legal Series (New): Creating Beneficial Relationships with Customers, Contractors and Suppliers
Tuesday, Jan. 8: This workshop runs from 9 a.m. to noon and analyzes the legal and “practical” aspects of creating mutually beneficial relationships with customers, suppliers and other third parties. Participants will learn how to minimize their potential liability when selling products or services or working with others, how to establish affective payment terms, how to reduce “foreseeable risk and potential loss”, how handle most delays, cancellations and all other foreseeable objections and how to resolve potential conflicts and disputes. This workshop is well suited for new and existing businesses that already serve, or are ready to serve, customers or engage contractors and other third parties. Fee: $40

Oakland County Offers CEED Microloan Orientation
Wednesday, Jan. 9: This workshop runs from 9 to 11 a.m. and offers information on the requirements and process necessary to apply and obtain a microloan. Many small businesses face obstacles when trying to obtain a business loan. The recognition of the serious need for working capital for existing businesses, start-up or expansion, equipment purchases, and job creation is not the priority it once was. If you have a need for alternative financing consider the Microloan Program. This workshop is free, but pre-registration is required.

Oakland County Offers ‘Business Research: Feasibility to Expansion’
Wednesday, Jan. 9: This workshop runs from 9 a.m. to noon. Thinking of starting a business and want to research your business idea? Are you a business owner who wants to benchmark your profit margin and other measures against similar size businesses? Do you want to identify market trends and opportunities to grow your sales? Are you looking for new customers or to diversify your market base? Business Research shows you ways to find your ideal customers, your competitors, perform competitive analysis and more. Presented by Oakland County Market Research and an Oakland County Public Library business reference librarian. This workshop is free, but pre-registration is required.

Oakland County Offers Fundamentals of Writing a Business Plan
Wednesday, Jan. 16: This workshop runs from 9 a.m. to noon. A business plan is a document that serves your needs and the needs of others (investors, bankers, etc.) who may require information from you about your business. Workshop participants will learn what elements are commonly found in effective plans and will work on developing each of these for their own business. Assistance in the process as well as information on resources will be provided. Fee: $40

Oakland County Offers Legal and Financial Basics for Small Business
Tuesday, Jan. 29: This workshop runs from 9 a.m. to noon. Legal & Financial Basics outlines the key legal considerations for entrepreneurs operating Michigan businesses. Learn how to select the best legal entity given your management structure, potential liability and tax consequences; safeguard your proprietary interests while serving customers, and working with suppliers and contractors; and establish short and long-term succession plans. This workshop is free, but pre-registration is required.


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