CareTech Solutions Tied for Best in KLAS for Partial IT Outsourcing: CareTech Solutions, a Troy-based IT and Web products and services provider for more than 200 hospitals, announced Friday the company was named “Best in KLAS, Partial IT Outsourcing” for its clinical help desk called Service Desk in the “2012 Best in KLAS Awards: Software & Services” report. Service Desk is an on-shore IT help desk for hospitals with trained analysts available 24/7/365 to assist with end-user issues arising from the use of clinical and business information technology systems. The “2012 Best in KLAS Awards: Software & Services” report provides a summary of the KLAS performance ratings gathered over the past 12 months (18 months for select services) for healthcare IT software and services vendors in nearly 100 market segments. Each segment includes a listing of vendor products ranked according to their KLAS performance scores, which scores have been compiled from the feedback of thousands of healthcare providers at physician offices, clinics, hospitals, and IDNs throughout the United States and Canada. KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at www.twitter.com/KLASresearch.