Servant Systems Brings New Technology to Franchise Management Software
ANN ARBOR — Ann Arbor-based Servant Systems Inc. Wednesday announced that it had built a new dashboard system for Waco, Texas.-based Dwyer Group.
The Dwyer Group is an international enterprise and parent company for seven service-based franchise companies that provide a broad range of residential and commercial maintenance and repair services.
The Dwyer Group’s brands include Mr. Rooter, Mr. Appliance, Mr. Electric, Aire Serv, Glass Doctor, Rainbow International and The Grounds Guys.
Servant Systems has developed a dashboard of key performance indicators for franchisees of two of Dwyer’s brands in addition to Dwyer’s headquarters. Each franchisee can view their week-to-date activity and historical data in a simple, at-a-glance dashboard view with either graphs or numbers. This dashboard is commonly displayed on a large flat panel display located where all local franchisee staff can regularly view it. Staff members at Dwyer’s headquarters can view similar data for each brand as a whole as well as summaries by region along with ability to zoom into each individual franchisee’s dashboard instantaneously.
This new dashboard was developed using the latest web-based technology including HTML5 and CSS3. Servant will be using these technologies for most of its new development efforts. These technologies enable and maximize functionality on desktops and touch devices, including iPads, iPhones and Android phones and tablets. The new technology allows mobile field technicians and other franchise service workers to use a variety of handhelds or desktops to easily update job status, enter billing information and manage on-site estimates for customers.
A member of the Microsoft Partner Network since 1992, Servant Systems is a software solutions provider to international franchise systems and other multi-unit organizations. Servant Systems develops custom applications for daily operations and sales reporting as well as other essential management tools that help franchises and other multi-unit organizations improve operational efficiency, marketing performance, and profitability. Servant Systems is a member of the International Franchise Association.
The Dwyer Group provides diverse specialty services through more than 1,300 franchises in the United States and Canada. The parent company’s international master licensees service almost 300 franchise locations in seven other countries.
More at www.servantsystems.com.