ANN ARBOR — The franchise software developer Servant Systems has added new software features to the Molly Maid Customer Care System it originally developed in 1992 for the residential home cleaning service franchise.

The newly added Price Increase Module allows franchisees to easily adjust prices based on costs and market conditions. Franchisees can now make regular or scheduled price adjustments with groups of customers rather than making individual or random changes.

“The ‘Outlook release’ of CCS was introduced in spring 2013,” said Servant Systems president Don DeSmith. “It is termed the ‘Outlook release’ because it adds compelling features like calendars and tasks that function much like those of Microsoft Outlook.”

For example, it lets franchise owners or managers create company-wide appointments, view the calendars or tasks of staff members, and assign appointments or tasks to any staff member, and it monitors the status of all these activities. Users can create one-time or recurring appointments and tasks to organize their work. Managers can also set work days and hours of each staff member to be visible to all users. All this is intended to help franchise staff members improve their coordination and organization as Molly Maid franchisees continue to grow their customer base.

CCS is an integrated software application that automates Molly Maid’s organization of repetitive residential cleanings from initial scheduling through customer payment.

A member of the Microsoft Partner Network since 1992, Servant Systems is a software solutions provider to international franchise systems and other multi-unit organizations. Servant Systems develops custom applications for daily operations and sales reporting as well as other essential management tools that help improve operational efficiency, marketing performance, and profitability. Servant Systems is a member of the International Franchise Association.

Service Brands International ( is a group of service companies that provide a variety of timesaving services to consumers. Its brands include Molly Maid, Mr. Handyman, and ProTect Painters.


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