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Compuware Extends APMaaS Platform, dynaTrace Real User Monitoring

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The atrium fountain at Compuware headquarters in downtown Detroit. Photo courtesy Maia Cowan.

The atrium fountain at Compuware headquarters in downtown Detroit. Photo courtesy Maia Cowan.

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DETROIT — Compuware Corp. (Nasdaq: CPWR) announced Wednesday the convergence of dynaTrace PurePath Technology and the Gomez Performance Network, creating the industry’s most powerful User Experience Management  system.

Compuware says it now offers the industry’s only application performance monitoring as a service system that provides a complete user experience management offering, including real-user, synthetic, third-party service monitoring and business impact analysis.

Compuware says its software enables organizations to optimize user experience, manage performance, availability and service levels from a unified real-user and synthetic perspective, all within a single on-demand platform for fast and easy deployment.

“EMA’s extensive research on User Experience Management shows that in a growing number of IT environments, UEM needs to address not just application performance, but capacity planning and business impact, while also shortening development and testing cycles,” said Dennis Drogseth, Vice President at Enterprise Management Associates. “With APMaaS, Compuware has brought together Web and mobile application performance, business impact, user behavior, and global ecosystem interdependencies into a unified, on-demand platform. This sets Compuware apart in a marketplace where fragmentation and clutter are still the norm.”

The system includes: * Real User Monitoring: Complete view of application performance and actual end user experience for all users, browsers, devices and geographies. Understands and quantifies “visits” for expanded use-cases such as help desk. Automatically identifies and monitors all landing pages for better SEO and measures every transaction, including JavaScript/AJAX page actions, mobile tap and swipe, 24/7 in production. * Synthetic Monitoring: Provides an “outside-in” perspective of web, mobile and cloud application availability and service-levels. Identifies when key pages and transactions are slow or unavailable from multiple geographies around the world before customers are impacted. With PurePath Technology, drill inline into transaction anomalies for faster problem resolution. * Third-Party Services: Measures the performance of all third-party services like CDNs, ads, social media and video and enables companies to instantly determine if a problem’s root cause is internal or due to a specific service provider. Capture sessions for off-line analysis with third-party provider. * Business Impact: Quantifies the impact of application performance on real-user experience, customer satisfaction and business results. Track real-time conversions, abandonment and revenue alongside performance. Prioritize action based on business ‘facts,’ not IT guesswork.

“Go Daddy, the Web’s top platform for small businesses, uses Compuware APM to manage the performance and availability of its most important applications,” said Go Daddy lead performance engineer Marcel Verkerk. “Now with Compuware APMaaS, we are able to bring next-generation real user monitoring and synthetic monitoring together into a single platform to quickly understand what, where and how, users are impacted by performance problems. It allows Go Daddy to address these issues quicker according to business impact, which ultimately leads to a better, more responsive experience for our customers every time they use our applications.”

“Today more than ever, IT organizations are squeezed between mounting complexity, increased user and business demand, and the manpower and funding to keep up,” said John Van Siclen, general manager of Compuware’s APM business unit. “Now, thanks to the convergence of two of our key industry-leading technologies — PurePath from dynaTrace and the Gomez Performance Network — into a single cloud-based environment, customers now have a complete, on-demand solution for application performance management from the user perspective.”

More at www.compuware.com.

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