CareTech Solutions’ Clinical Service Desk Selected by Long-Term Care Provider

TROY (WWJ) — CareTech Solutions, an IT and Web products and services provider for hospitals and health systems across the United States, announced the signing of its first contract with a long-term care company seeking 24/7 clinical help desk support.

CareTech said the client denied permission to be named. But CareTech said the company is based outside Michigan and operates multiple care centers across the country.

“CareTech Solutions has been providing IT support to hospitals for more than 15 years, including the addition of a help desk solution 10 years ago,” said Jim Giordano, president and CEO, CareTech Solutions. “As the delivery of care transcends provider silos, CareTech is well positioned to leverage its extensive clinical IT experience across the broader continuum. Supporting post-acute care is the first of several new tangential provider markets for us.”

CareTech Solutions’ Service Desk was named Best in KLAS for partial IT outsourcing as ranked by healthcare executives and professionals in the 2012 Best in KLAS Awards: Software & Services” report.

From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services, earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive), and the 2012 IT Partial Outsourcing as ranked by healthcare executives and professionals in the respective annual Best in KLAS Awards: Software & Services” report.

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