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911 Training Planned After Dispatcher Refuses To Send Help During Domino’s Assault Call [AUDIO]

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FLINT (WWJ/AP) –  In the above video, you can hear the calls made to Flint 911 on Feb. 20 by Heather Napthen from a Domino’s Pizza location — which prompted a reaction from Police Chief James Tolbert.

“I was not pleased with the tenor and content of the conversation in this case,” Tolbert said. Tolbert added the investigation resulted in a reprimand being issued. Details of the reprimand weren’t released by police.

The emergency dispatch employees will get additional training after officers weren’t sent to the pizza shop after a report that an employee was being assaulted, officials said.

Training is scheduled to start April 24.

The Flint Journal reviewed the calls made by Heather Napthen. The newspaper reported that Napthen called 911 three times after an irate customer came in to complain about a $97 pizza order. Napthen is heard saying: “Oh my god, this girl is hitting my employee. I need someone out here now.”

A dispatcher responded that no one was available to go to help and investigate.

According to Tolbert, the police department’s communications specialists handle more than 500,000 calls from the 911 system per year. Tolbert said most of those calls are “handled with professionalism and brevity” to ensure the proper response.

“We have ensured all personnel understand the process of prioritizing calls and the reassignment of resources when needed,” he said.

TM and © Copyright 2014 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2014 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.

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