Survey Finds Satisfaction Dropping With Computing Devices, Not As Much With PCsDesktops were the only computing device to buck the trend of slipping customer satisfaction in computing devices.
Consumers Less Satisfied with Food Manufacturers; Athletic Shoes ReboundCustomer satisfaction with food manufacturers slips for the first time in three years, according to a report released today by the American Customer Satisfaction Index.
Citizen Satisfaction with Federal Government Improves for Second YearAmericans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.
ACSI E-Biz Report: Satisfaction with Facebook Remains LowThe social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index E-Business Report, produced in partnership with the Ann Arbor customer experience analytics firm ForeSee Results.
ACSI: Passenger Discontent Pervasive For Airlines; Satisfaction Up For Hotels, RestaurantsCustomer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.
Customer Satisfaction with E-Commerce StallsThe American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.
Whirlpool Leads In Consumer Satisfaction Survey From UM
ACSI: Detroit Tops Auto Industry for the First Time Ever
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