ACSI

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Survey Finds Satisfaction Dropping With Computing Devices, Not As Much With PCs

Desktops were the only computing device to buck the trend of slipping customer satisfaction in computing devices.

CBS Detroit–09/26/2014

acsi

Consumers Less Satisfied with Food Manufacturers; Athletic Shoes Rebound

Customer satisfaction with food manufacturers slips for the first time in three years, according to a report released today by the American Customer Satisfaction Index.

WWJ Newsradio 950–10/15/2013

acsi

Citizen Satisfaction with Federal Government Improves for Second Year

Americans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–02/06/2013

acsi

ACSI E-Biz Report: Satisfaction with Facebook Remains Low

The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index E-Business Report, produced in partnership with the Ann Arbor customer experience analytics firm ForeSee Results.

WWJ Newsradio 950–07/19/2011

acsi

ACSI: Passenger Discontent Pervasive For Airlines; Satisfaction Up For Hotels, Restaurants

Customer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–06/21/2011

acsi

Customer Satisfaction with E-Commerce Stalls

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

02/14/2011

Whirlpool Leads In Consumer Satisfaction Survey From UM

Benton Harbor’s Whirlpool Corp. is among the nation’s elite in customer satisfaction, accordin to the American Customer Satisfaction Index figures released Tuesday morning. The U of M-invented ACSI released its report on personal computers, household […]

09/20/2010

ACSI: Detroit Tops Auto Industry for the First Time Ever

Customer satisfaction with domestic automobiles has shown resilience despite an overall decline for the industry, according to a report released today by the American Customer Satisfaction Index. Overall satisfaction with cars and trucks dipped 2.4 […]

08/17/2010

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