airlines

Airline Passenger Complaints Surged In 2012

A new survey finds more travelers are complaining about airline service — a 20 percent jump in the past year.

WWJ Newsradio 950–2013/04/08

Southwest Airlines, Choice Hotels, Marriott Top Mobile Travel Satisfaction Index

Customers give high marks to Southwest Airlines for providing the best mobile experience, making the airline the one to beat on mobile devices as well as in the air, according to new research from the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–2013/03/26

Janet Eli of Dallas -- in Detroit for a visit -- removes her suitcase from the baggage carousel at Metro Airport. (credit: WWJ/Pat Sweeting)

U.S. Airways-American Airlines Deal A Go

Some passengers at Detroit Metro Airport are sounding off on the planned merger.

WWJ Newsradio 950–2013/02/14

Airline To Offer Select Flights For Under $30

Frontier Airlines will expand low-fare service at Trenton-Mercer Airport with the addition of five nonstop destinations.

WWJ Newsradio 950–2013/01/07

Metro Airport travelers (WWJ Photo/Vickie Thomas)

Airways Waiving Fees For Flight Changes

Some airlines at Metro Detroit Airport are waiving the change fee for customers who must alter their flights due to severe winter weather.

WWJ Newsradio 950–2012/12/26

United Airlines plane. (Getty Images/Nick Laham)

Forecast: Even Busier Holiday Travel Season

David Fishman with Cadillac Travel says many airlines have consolidated and merged, meaning there are fewer seats and flights available.

WWJ Newsradio 950–2012/11/15

Air Travelers Reject ‘Ridiculous’ Spirit Baggage Fees

Spirit Airlines has announced that, starting this fall, passengers who do not pre-pay for carry-on baggage will pay $100 at the gate.

WWJ Newsradio 950–2012/05/03

Consumer Reports: Tips For Saving Money On Airfare

Travelers are bombarded with offers, deals and price fluctuations on a day-to-day basis, so to help them navigate the maze and save money, Consumer Reports’ experts came up with some helpful tips to cut costs and lock in the best rates.

WWJ Newsradio 950–2012/01/21