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American Customer Satisfaction Index

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Ann Arbor Firm’s Analysis Shows Lower Sastisfaction With E-Commerce

Analysis released Wednesday by the Ann Arbor-based American Customer Satisfaction Index showed growing demand cut customer service levels and satisfaction with online retail in the 2013 holiday shopping season — even as satisfaction rose for traditional brick-and-mortar retail.

WWJ Newsradio 950–02/19/2014

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Consumers Less Satisfied with Food Manufacturers; Athletic Shoes Rebound

Customer satisfaction with food manufacturers slips for the first time in three years, according to a report released today by the American Customer Satisfaction Index.

WWJ Newsradio 950–10/15/2013

(Photo by Sean Gallup/Getty Images

Can Demand Keep Up For Tech As Buyers Become Less Satisfied?

Customer satisfaction has dropped for household appliances and electronics, but pent-up demand and a consumer penchant for the newest technology has kept sales strong, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–09/17/2013

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Customer Satisfaction With Automakers Declines A Bit

Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.

WWJ Newsradio 950–08/27/2013

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ACSI: e-Government Satisfaction Stagnates

Citizen satisfaction with government websites remained flat in the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor customer analytics firm ForeSee.

WWJ Newsradio 950–07/30/2013

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Customer Satisfaction With Airlines, Restaurants, Shipping Improves; Fast Food, Hotels Stable

Major airlines do a better job of satisfying their passengers for a second straight year, according to a report released today by the American Customer Satisfaction Index organization in Ann Arbor.

CBS Detroit–06/18/2013

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Satisfaction With Cell Phones, Cable TV Up; ISPs Debut at Bottom of Index

The annual Information Sector report from the American Customer Satisfaction Index shows that customers are happier with telecommunication services and technologies than they were a year ago.

WWJ Newsradio 950–05/21/2013

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ACSI Expands With Company Measures for Internet Service Providers

The American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.

WWJ Newsradio 950–04/30/2013

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Mobile Offers Means For Government Agencies To Increase Web Satisfaction

Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.

WWJ Newsradio 950–04/23/2013

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Record-Breaking Customer Satisfaction Continues for Energy Utilities

Customer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–04/16/2013

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