American Customer Satisfaction Index

Satisfaction With Cell Phones, Cable TV Up; ISPs Debut at Bottom of Index

The annual Information Sector report from the American Customer Satisfaction Index shows that customers are happier with telecommunication services and technologies than they were a year ago.

WWJ Newsradio 950–2013/05/21

ACSI Expands With Company Measures for Internet Service Providers

The American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.

WWJ Newsradio 950–2013/04/30

Mobile Offers Means For Government Agencies To Increase Web Satisfaction

Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.

WWJ Newsradio 950–2013/04/23

Record-Breaking Customer Satisfaction Continues for Energy Utilities

Customer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–2013/04/16

E-Commerce Customer Satisfaction Continues To Rise According to ACSI

According to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor-based customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2 percent to 81.1 on the ACSI’s 100-point scale.

WWJ Newsradio 950–2013/02/26

Citizen Satisfaction with Federal Government Improves for Second Year

Americans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–2013/02/06

E-Government Satisfaction Remains Strong, According to ACSI and ForeSee

Despite a slight dip in the third quarter, citizen satisfaction with federal government Web sites remains near record highs, according to the American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–2012/10/23