Ann Arbor Firm's Analysis Shows Lower Sastisfaction With E-CommerceAnalysis released Wednesday by the Ann Arbor-based American Customer Satisfaction Index showed growing demand cut customer service levels and satisfaction with online retail in the 2013 holiday shopping season -- even as satisfaction rose for traditional brick-and-mortar retail.
Consumers Less Satisfied with Food Manufacturers; Athletic Shoes ReboundCustomer satisfaction with food manufacturers slips for the first time in three years, according to a report released today by the American Customer Satisfaction Index.
Can Demand Keep Up For Tech As Buyers Become Less Satisfied?Customer satisfaction has dropped for household appliances and electronics, but pent-up demand and a consumer penchant for the newest technology has kept sales strong, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.
Customer Satisfaction With Automakers Declines A BitAutomakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.
ACSI: e-Government Satisfaction StagnatesCitizen satisfaction with government websites remained flat in the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor customer analytics firm ForeSee.
Customer Satisfaction With Airlines, Restaurants, Shipping Improves; Fast Food, Hotels StableMajor airlines do a better job of satisfying their passengers for a second straight year, according to a report released today by the American Customer Satisfaction Index organization in Ann Arbor.
Satisfaction With Cell Phones, Cable TV Up; ISPs Debut at Bottom of Index The annual Information Sector report from the American Customer Satisfaction Index shows that customers are happier with telecommunication services and technologies than they were a year ago.
ACSI Expands With Company Measures for Internet Service ProvidersThe American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.
Mobile Offers Means For Government Agencies To Increase Web SatisfactionNearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
Record-Breaking Customer Satisfaction Continues for Energy UtilitiesCustomer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.
E-Commerce Customer Satisfaction Continues To Rise According to ACSIAccording to the American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with the Ann Arbor-based customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2 percent to 81.1 on the ACSI's 100-point scale.
Citizen Satisfaction with Federal Government Improves for Second YearAmericans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.