American Customer Satisfaction Index

acsi

E-Commerce Customer Satisfaction Continues To Rise According to ACSI

According to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor-based customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2 percent to 81.1 on the ACSI’s 100-point scale.

WWJ Newsradio 950–02/26/2013

acsi

Citizen Satisfaction with Federal Government Improves for Second Year

Americans are more satisfied with services provided by the U.S. federal government for a second consecutive year, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–02/06/2013

acsi

E-Government Satisfaction Remains Strong, According to ACSI and ForeSee

Despite a slight dip in the third quarter, citizen satisfaction with federal government Web sites remains near record highs, according to the American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–10/23/2012

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Tablets Drive Satisfaction With PCs Up: TVs, Electronics Improve, Appliances Steady

Strong customer satisfaction prevails across three durable goods industries in 2012, with nearly all companies showing improvement compared with a year ago, according to a report released today by the American Customer Satisfaction Index.

WWJ Newsradio 950–09/18/2012

acsi

Quality Improvement Boosts Customer Satisfaction for Automakers

Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–08/21/2012

acsi

ACSI E-Gov Satisfaction Up Slightly To New High

Citizens are happier than ever with government Web sites, according to the American Customer Satisfaction Index E-Government Satisfaction Index, released Tuesday in partnership with the Ann Arbor-based customer analytics firm ForeSee.

WWJ Newsradio 950–07/24/2012

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Facebook Plummets, Google+ Strong in American Customer Satisfaction Index

Facebook, already the lowest-scoring e-business company, suffered the largest decline in customer satisfaction according to the American Customer Satisfaction Index E-Business Report, released Tuesday in partnership with the Ann Arbor customer experience analytics firm ForeSee.

WWJ Newsradio 950–07/17/2012

acsi

Aggregate Customer Satisfaction Rises, But Economy Needs More Help To Flourish

Much like employment numbers, the ACSI continues on a path of steady but mediocre growth, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–05/15/2012

acsi

Record-High Customer Satisfaction for Energy Utilities Follows Milder Winter

Six consecutive years of customer satisfaction improvement for electric and natural gas service providers make 2012 a record breaker for the energy utility sector, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–04/17/2012

acsi

Netflix is Biggest E-Commerce Loser As Competition Heats Up: ACSI

Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.

WWJ Newsradio 950–02/21/2012

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