American Customer Satisfaction Index
Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index.
A new study shows that American buyers are more satisfied with their cars, but not necessarily American cars.
The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index E-Business Report, produced in partnership with the Ann Arbor customer experience analytics firm ForeSee Results.
Customer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.
After two quarters of declines, the Ann Arbor-based analysts behind the American Customer Satisfaction Index reported an increase for the quarter. ACSI officials said gains for utility and health care companies more than offset satisfaction decline in the information sector.
Ann Arbor-based ForeSee Results Tuesday issued its quarterly report on the American Customer Satisfaction Index’s E-Government Satisfaction Index, which indicates that good federal government Web sites save the government money and foster democracy.
Customer satisfaction is on the rise for hospital services and electric and natural gas utilities, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index
The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.
Ann Arbor-based ForeSee Results Tuesday released the American Customer Satisfaction Index E-Government Satisfaction Index, showing that citizen satisfaction with federal government Web sites remains near its all-time high.
After almost two years of stalling scores, the overall American Customer Satisfaction Index fell 0.3 percent for the third quarter, which brings the Index to a score of 75.7 on a 0-100 point scale. Officials […]