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American Customer Satisfaction Index

acsi

Credit Unions Set All-Time Record for Customer Satisfaction

Customer satisfaction with credit unions broke all prior records this year, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–12/13/2011

Customer Satisfaction With PCs, Appliances, Electronics Hits a Wall

Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–09/20/2011

istockphoto

Study: Asian Auto Brands Pulling Ahead

A new study shows that American buyers are more satisfied with their cars, but not necessarily American cars.

WWJ Newsradio 950–08/16/2011

acsi

ACSI E-Biz Report: Satisfaction with Facebook Remains Low

The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index E-Business Report, produced in partnership with the Ann Arbor customer experience analytics firm ForeSee Results.

WWJ Newsradio 950–07/19/2011

acsi

ACSI: Passenger Discontent Pervasive For Airlines; Satisfaction Up For Hotels, Restaurants

Customer satisfaction results for five industries showed improvement for dining and lodging, but a downturn for air travel, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–06/21/2011

acsi

ACSI: Phone, Cable Satisfaction Falls

After two quarters of declines, the Ann Arbor-based analysts behind the American Customer Satisfaction Index reported an increase for the quarter. ACSI officials said gains for utility and health care companies more than offset satisfaction decline in the information sector.

WWJ Newsradio 950–05/16/2011

acsi

Good Government Web Sites Save Money, Foster Democracy

Ann Arbor-based ForeSee Results Tuesday issued its quarterly report on the American Customer Satisfaction Index’s E-Government Satisfaction Index, which indicates that good federal government Web sites save the government money and foster democracy.

WWJ Newsradio 950–04/25/2011

acsi

ACSI: Satisfaction Up For Hospitals; Utilities Also Do Better

Customer satisfaction is on the rise for hospital services and electric and natural gas utilities, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index

WWJ Newsradio 950–04/19/2011

acsi

Customer Satisfaction with E-Commerce Stalls

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

02/14/2011

federalgovernment

New Report: State Of E-Gov Union Is Strong

Ann Arbor-based ForeSee Results Tuesday released the American Customer Satisfaction Index E-Government Satisfaction Index, showing that citizen satisfaction with federal government Web sites remains near its all-time high.

01/24/2011

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