Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee Shows
ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
The Iserv Co. LLC, one of the largest independent Internet service providers in the Midwest, Monday announced it has added new sales and support staff to its experienced team. It has also extended its call center hours to accommodate customers 24 hours a day, seven days a week.
Members of the Bingham Farms city council, Oakland county executives, state lawmakers and other community leaders joined Just Energy, a leading energy retailer in North America, to celebrate the opening of a new call center in Bingham Farms at a ribbon-cutting event Thursday.
Verizon Wireless said Thursday it is closing a call center in Southfield, resulting in the loss of 750 local jobs.
Just Energy, an independent energy supplier with more than 1.8 million electricity and natural gas customer accounts throughout the U.S. and Canada, will locate a 130-person call center in Bingham Farms, with the help of the Oakland County Department of Economic Development & Community Affairs.
Comcast announced that it will host a career open house on Friday, Sept. 30 from 11 a.m. to 7 p.m. at its regional headquarters at 41112 Concept Drive in in Plymouth.
Due to decreasing call volume, Whirlpool will consolidate its U.S. contact center network and close its Yakima, Wash. contact center. Approximately 50 jobs will be added to the company’s two remaining U.S. contact centers in Benton Harbor and Cleveland, Tenn.
Auburn Hills-based Dialogue Marketing Inc., a nationwide provider of customer relationship management services, announced plans to invest $5 million to expand its call center and customized software development operations in Troy.
Comcast announced Monday that it will be holding a career open house on Tuesday, Nov. 30 from 9 a.m. to 4 p.m. at its Advanced Product Service Center in Scio Township. The company is looking […]
Ft. Worth, Texas-based Novo 1, a provider of inbound and outbound customer interaction services and a portfolio company of the Glencoe Capital Michigan Opportunities Fund, has opened a new 37,000 square-foot customer-service center in Holland. […]