call centers


ForeSee Describes Consumers’ Love-Hate Relationship With Contact Centers

ForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.

WWJ Newsradio 950–03/29/2012

CFI Group: Companies Get Message That Americans Like American Call Centers

The percentage of consumers being funneled to call centers in a foreign country declined for the second straight year, according to CFI Group’s latest Call Center Satisfaction Index report. This year, only 9 percent of […]