Social Media May Blunt Negative Word of Mouth, Study FindsSocial media may help counteract negative word of mouth about businesses, according to the new Call Center Satisfaction Index study from Ann Arbor-based CFI Group.

More From CBS Detroit

Best Places To See Indie Rock In DetroitIt's called Detroit Rock City for a reason.
Guide: Best Barbecue In Metro DetroitSometimes, nothing hits the spot like good barbecue.
Best Ice Cream Shops In Metro DetroitIt's getting warm outside! Take advantage of it.

Watch & Listen LIVE