Social Media May Blunt Negative Word of Mouth, Study FindsSocial media may help counteract negative word of mouth about businesses, according to the new Call Center Satisfaction Index study from Ann Arbor-based CFI Group.

More From CBS Detroit

Best Cooking Classes In DetroitLearn how to whip up some wonderful dishes while having fun!
5 Bucket List Items To Cross Off In DetroitThe “must-do” items for anyone making a trip to Detroit.
Best Spots For A Quick Lunch In Downtown DetroitThese places will get you in and out.

Watch & Listen LIVE