Private sector contact centers are lagging behind a surprising entity — the government — when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.
Black Friday shopping may be on the decline, according to a new study by CFI Group, the Ann Arbor customer satisfaction technology and analytics firm.
CFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.
In effort to help companies easily share insights gleaned from customer satisfaction surveys, CFI Group, an Ann Arbor customer satisfaction technology and analytics firm, announced a new cloud-based project management tool, Online Action Planning.
In its annual Call Center Satisfaction Index, the Ann Arbor-based customer satisfaction measurement firm CFI Group reported that call centers are rapidly transforming into contact centers — incorporating the Web, email, and other sources — and that social media play an important role in raising customer satisfaction and likely recommendations.
Michigan has plenty of room for new economic initiatives and leadership, according the results of the recently completed first annual Michigan Economic Outlook 2012 whose results were unveiled at the Economic Club of Detroit.
CFI Group, a provider of customer experience management services, announced a new offering, CFI Social Media Monitor, to capture and analyze social media conversations and use in conjunction with CFI Group’s Customer Feedback Insights Platform.
The Michigan 2013 Economic Outlook Survey is a flagship report that will be issued the first week of January. The report will present perceptions of Michigan as a business-friendly state by business, nonprofit and municipal leaders across all 88 counties.
CFI Group Thursday announced the official rollout of its new Document Management Module. The module is fully integrated with CFI Group’s Customer Feedback Insights Platform.
CFI Group announced the official rollout of its new technology platform during IQPC’s 4th annual Customer Experience Summit in Miami.