CFI Group

CFI Group Launches Credit Union Barometer to Measure Member Experience

CFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.

WWJ Newsradio 950–2013/06/13

CFI Group Systemizes Customer Survey Data with New Project Management Tool

In effort to help companies easily share insights gleaned from customer satisfaction surveys, CFI Group, an Ann Arbor customer satisfaction technology and analytics firm, announced a new cloud-based project management tool, Online Action Planning.

WWJ Newsradio 950–2013/02/12

A large collections call center in Lakeland, Fla. Wikimedia Commons photo.

Social Media Best Used for ‘Damage Control’ by Call Centers, CFI Group Study Finds

In its annual Call Center Satisfaction Index, the Ann Arbor-based customer satisfaction measurement firm CFI Group reported that call centers are rapidly transforming into contact centers — incorporating the Web, email, and other sources — and that social media play an important role in raising customer satisfaction and likely recommendations.

WWJ Newsradio 950–2013/01/23

Michigan Economic Outlook Reveals Accomplishments, Challenges

Michigan has plenty of room for new economic initiatives and leadership, according the results of the recently completed first annual Michigan Economic Outlook 2012 whose results were unveiled at the Economic Club of Detroit.

WWJ Newsradio 950–2013/01/08

CFI Group Launches Social Media Monitor

CFI Group, a provider of customer experience management services, announced a new offering, CFI Social Media Monitor, to capture and analyze social media conversations and use in conjunction with CFI Group’s Customer Feedback Insights Platform.

WWJ Newsradio 950–2012/11/01

Michigan 2013 Economic Outlook Results To Be Unveiled In January

The Michigan 2013 Economic Outlook Survey is a flagship report that will be issued the first week of January. The report will present perceptions of Michigan as a business-friendly state by business, nonprofit and municipal leaders across all 88 counties.

2012/10/07

CFI Group’s New Software Gives Remote Document Access From The Cloud

CFI Group Thursday announced the official rollout of its new Document Management Module. The module is fully integrated with CFI Group’s Customer Feedback Insights Platform.

WWJ Newsradio 950–2012/07/12

CFI Group’s New Products Help Organizations Use Satisfaction Feedback To Boost Performance

CFI Group announced the official rollout of its new technology platform during IQPC’s 4th annual Customer Experience Summit in Miami.

WWJ Newsradio 950–2012/05/22

Social Media May Blunt Negative Word of Mouth, Study Finds

Social media may help counteract negative word of mouth about businesses, according to the new Call Center Satisfaction Index study from Ann Arbor-based CFI Group.

WWJ Newsradio 950–2012/04/03

Netflix is Biggest E-Commerce Loser As Competition Heats Up: ACSI

Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.

WWJ Newsradio 950–2012/02/21

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