CBS62logoNEW2013_blue_final_header_White wwj950-sm2011b 971-ticket-35smb 35h_CBSSportsRad_Detroit

CFI Group

CFI Group

Despite Sequestration, Government Contact Center Metrics Increase Across The Board

Private sector contact centers are lagging behind a surprising entity — the government — when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.

WWJ Newsradio 950–10/22/2013

(File Photo by Hiroko Masuike/Getty Images)

The End of Black Friday? Research Shows Retail Holiday in Decline

Black Friday shopping may be on the decline, according to a new study by CFI Group, the Ann Arbor customer satisfaction technology and analytics firm.

WWJ Newsradio 950–10/15/2013

CFI Group

CFI Group Launches Credit Union Barometer to Measure Member Experience

CFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.

WWJ Newsradio 950–06/13/2013

CFI Group

CFI Group Systemizes Customer Survey Data with New Project Management Tool

In effort to help companies easily share insights gleaned from customer satisfaction surveys, CFI Group, an Ann Arbor customer satisfaction technology and analytics firm, announced a new cloud-based project management tool, Online Action Planning.

WWJ Newsradio 950–02/12/2013

A large collections call center in Lakeland, Fla. Wikimedia Commons photo.

Social Media Best Used for ‘Damage Control’ by Call Centers, CFI Group Study Finds

In its annual Call Center Satisfaction Index, the Ann Arbor-based customer satisfaction measurement firm CFI Group reported that call centers are rapidly transforming into contact centers — incorporating the Web, email, and other sources — and that social media play an important role in raising customer satisfaction and likely recommendations.

WWJ Newsradio 950–01/23/2013

istockphoto

Michigan Economic Outlook Reveals Accomplishments, Challenges

Michigan has plenty of room for new economic initiatives and leadership, according the results of the recently completed first annual Michigan Economic Outlook 2012 whose results were unveiled at the Economic Club of Detroit.

WWJ Newsradio 950–01/08/2013

CFI Group

CFI Group Launches Social Media Monitor

CFI Group, a provider of customer experience management services, announced a new offering, CFI Social Media Monitor, to capture and analyze social media conversations and use in conjunction with CFI Group’s Customer Feedback Insights Platform.

WWJ Newsradio 950–11/01/2012

Michigan 2013 Economic Outlook Results To Be Unveiled In January

The Michigan 2013 Economic Outlook Survey is a flagship report that will be issued the first week of January. The report will present perceptions of Michigan as a business-friendly state by business, nonprofit and municipal leaders across all 88 counties.

10/07/2012

CFI Group

CFI Group’s New Software Gives Remote Document Access From The Cloud

CFI Group Thursday announced the official rollout of its new Document Management Module. The module is fully integrated with CFI Group’s Customer Feedback Insights Platform.

WWJ Newsradio 950–07/12/2012

CFI Group

CFI Group’s New Products Help Organizations Use Satisfaction Feedback To Boost Performance

CFI Group announced the official rollout of its new technology platform during IQPC’s 4th annual Customer Experience Summit in Miami.

WWJ Newsradio 950–05/22/2012

more

Follow

Get every new post delivered to your Inbox.

Join 1,887 other followers