CFI Group

CFI Group

Social Media May Blunt Negative Word of Mouth, Study Finds

Social media may help counteract negative word of mouth about businesses, according to the new Call Center Satisfaction Index study from Ann Arbor-based CFI Group.

WWJ Newsradio 950–04/03/2012


Netflix is Biggest E-Commerce Loser As Competition Heats Up: ACSI

Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.

WWJ Newsradio 950–02/21/2012

HR Notices From February 28

 CFI Group Appoints Jason Strickland As Marketing VP: Ann Arbor-based CFI Group, the international customer satisfaction measurement and management firm, has appointed Jason Strickland to the position of Vice President of Sales and Marketing. […]


CFI Group: Companies Get Message That Americans Like American Call Centers

The percentage of consumers being funneled to call centers in a foreign country declined for the second straight year, according to CFI Group’s latest Call Center Satisfaction Index report. This year, only 9 percent of […]