Social media may help counteract negative word of mouth about businesses, according to the new Call Center Satisfaction Index study from Ann Arbor-based CFI Group.
Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.
CFI Group Appoints Jason Strickland As Marketing VP: Ann Arbor-based CFI Group, the international customer satisfaction measurement and management firm, has appointed Jason Strickland to the position of Vice President of Sales and Marketing. […]
The percentage of consumers being funneled to call centers in a foreign country declined for the second straight year, according to CFI Group’s latest Call Center Satisfaction Index report. This year, only 9 percent of […]