Customer Experience Analytics

ProQuest Uses ForeSee Satisfaction Analytics to Measure Web Customer Experience

ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee’s customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.

WWJ Newsradio 950–2013/05/13

Customers Prefer Financial Service Web Sites to Mobile, According to ForeSee

Released today by ForeSee, the global leader in technology-driven customer experience analytics, a first-of-its-kind study of the customer experience of mobile apps and websites of 17 major financial services companies shows little differentiation and a lot of opportunity.

WWJ Newsradio 950–2012/11/29

ForeSee Releases 2012 Healthcare Satisfaction Benchmark

ForeSee, the global leader in customer experience analytics, Wednesday released its annual healthcare satisfaction benchmark that shows the strong link between customer satisfaction and its impact on future behaviors for healthcare customers and patients.

WWJ Newsradio 950–2012/11/14

Facebook Plummets, Google+ Strong in American Customer Satisfaction Index

Facebook, already the lowest-scoring e-business company, suffered the largest decline in customer satisfaction according to the American Customer Satisfaction Index E-Business Report, released Tuesday in partnership with the Ann Arbor customer experience analytics firm ForeSee.

WWJ Newsradio 950–2012/07/17

ForeSee Announces Sharp Growth

ForeSee, the global leader in customer experience analytics, Wednesday released an update on the close of 2011 and its plans for continued expansion and growth in 2012.

WWJ Newsradio 950–2012/03/28

foresee-daily-deals-infographic-3_2012-sm

Daily Deal Sites Bring In New Business, ForeSee Study Says

The Ann Arbor-based customer experience analytics firm ForeSee Monday released a report that shows daily deal sites such as Groupon and LivingSocial increase awareness of a business, attract new customers, and encourage repeat business.

WWJ Newsradio 950–2012/03/05

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