Facebook Fails in Customer Satisfaction Along with McDonald's, MTV, Kia; Amazon Tops 100 BrandsThe customer experience analytics provider ForeSee Thursday released the first ForeSee Experience Index, a study that offers the most comprehensive picture to-date of how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand, are predictive of companies' future business success.
ForeSee Builds Contact Center Client Roster in 2013The Ann Arbor customer experience analytics firm ForeSee announced that 19 new companies have started measuring and analyzing their contact center customer experience this year with ForeSee's technology.
ForeSee Introduces New Multichannel Customer Experience CapabilitiesThe Ann Arbor customer experience analytics firm ForeSee Thursday rolled out a new product called the ForeSee cx360 SM platform.
Research Reveals E-Government Outperforms Private Sector in Citizen SatisfactionForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index. The report revealed that federal government websites led their private sector counterparts in citizen satisfaction and that people increasingly turn to mobile devices to access the Internet.
ForeSee's Mobile Business Attracts 60 New CustomersAnn Arbor-based ForeSee, the global leader in technology-driven customer experience analytics, announced that 60 new companies have recently started measuring and analyzing their mobile customer experience with ForeSee.
ACSI: Search Engines, Social Media Sink Satisfaction With E-BusinessCustomer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
ForeSee Releases Word-of-Mouth Index Benchmark, Showcasing Customer Loyalty For Top 100 U.S. BrandsForeSee, a provider of technology-driven customer experience analytics, today released the Word-of-Mouth Index (WoMI): Top 100 Brands Edition report – highlighting customer recommendation scores for the top 100 U.S. brands across industries.
ProQuest Uses ForeSee Satisfaction Analytics to Measure Web Customer Experience ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee's customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.
Customers Prefer Financial Service Web Sites to Mobile, According to ForeSeeReleased today by ForeSee, the global leader in technology-driven customer experience analytics, a first-of-its-kind study of the customer experience of mobile apps and websites of 17 major financial services companies shows little differentiation and a lot of opportunity.
ForeSee Releases 2012 Healthcare Satisfaction BenchmarkForeSee, the global leader in customer experience analytics, Wednesday released its annual healthcare satisfaction benchmark that shows the strong link between customer satisfaction and its impact on future behaviors for healthcare customers and patients.
Facebook Plummets, Google+ Strong in American Customer Satisfaction IndexFacebook, already the lowest-scoring e-business company, suffered the largest decline in customer satisfaction according to the American Customer Satisfaction Index E-Business Report, released Tuesday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
ForeSee Announces Sharp GrowthForeSee, the global leader in customer experience analytics, Wednesday released an update on the close of 2011 and its plans for continued expansion and growth in 2012.