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Customer Experience Analytics

ForeSee

Facebook Fails in Customer Satisfaction Along with McDonald’s, MTV, Kia; Amazon Tops 100 Brands

The customer experience analytics provider ForeSee Thursday released the first ForeSee Experience Index, a study that offers the most comprehensive picture to-date of how today’s customer experiences with the top 100 brands across seven industries as reported by Interbrand, are predictive of companies’ future business success.

WWJ Newsradio 950–12/05/2013

ForeSee

ForeSee Builds Contact Center Client Roster in 2013

The Ann Arbor customer experience analytics firm ForeSee announced that 19 new companies have started measuring and analyzing their contact center customer experience this year with ForeSee’s technology.

WWJ Newsradio 950–11/21/2013

ForeSee

ForeSee Introduces New Multichannel Customer Experience Capabilities

The Ann Arbor customer experience analytics firm ForeSee Thursday rolled out a new product called the ForeSee cx360 SM platform.

WWJ Newsradio 950–10/31/2013

acsi

Research Reveals E-Government Outperforms Private Sector in Citizen Satisfaction

ForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index. The report revealed that federal government websites led their private sector counterparts in citizen satisfaction and that people increasingly turn to mobile devices to access the Internet.

WWJ Newsradio 950–10/29/2013

foresee 5-12

ForeSee’s Mobile Business Attracts 60 New Customers

Ann Arbor-based ForeSee, the global leader in technology-driven customer experience analytics, announced that 60 new companies have recently started measuring and analyzing their mobile customer experience with ForeSee.

WWJ Newsradio 950–09/26/2013

acsi

ACSI: Search Engines, Social Media Sink Satisfaction With E-Business

Customer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–07/23/2013

foresee 5-12

ForeSee Releases Word-of-Mouth Index Benchmark, Showcasing Customer Loyalty For Top 100 U.S. Brands

ForeSee, a provider of technology-driven customer experience analytics, today released the Word-of-Mouth Index (WoMI): Top 100 Brands Edition report – highlighting customer recommendation scores for the top 100 U.S. brands across industries.

WWJ Newsradio 950–07/16/2013

foresee 5-12

ProQuest Uses ForeSee Satisfaction Analytics to Measure Web Customer Experience

ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee’s customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.

WWJ Newsradio 950–05/13/2013

FORESEE MOBILE FINANCIAL SERVICES

Customers Prefer Financial Service Web Sites to Mobile, According to ForeSee

Released today by ForeSee, the global leader in technology-driven customer experience analytics, a first-of-its-kind study of the customer experience of mobile apps and websites of 17 major financial services companies shows little differentiation and a lot of opportunity.

WWJ Newsradio 950–11/29/2012

foresee

ForeSee Releases 2012 Healthcare Satisfaction Benchmark

ForeSee, the global leader in customer experience analytics, Wednesday released its annual healthcare satisfaction benchmark that shows the strong link between customer satisfaction and its impact on future behaviors for healthcare customers and patients.

WWJ Newsradio 950–11/14/2012

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