Customer Experience

Event Notices From November 29

The latest event and meeting notices from Michigan’s technology-based companies, institutions and groups

WWJ Newsradio 950–11/29/2012


ForeSee Describes Consumers’ Love-Hate Relationship With Contact Centers

ForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.

WWJ Newsradio 950–03/29/2012


Apple, Amazon Dominate Mobile Satisfaction

E-retail giants Apple and Amazon stand head and shoulders above the competition in a study of customer satisfaction with top retail mobile sites and apps released Thursday by customer experience analytics firm ForeSee.

WWJ Newsradio 950–01/12/2012

Compuware headquarters in downtown Detroit

Compuware Publishes New Whitepaper: “Web and Mobile Site Performance Primer for Business Managers”

The paper outlines key principles followed by top Web enterprises that business managers can follow to improve customer experience by meeting Web and mobile site performance expectations.

WWJ Newsradio 950–12/18/2011