Re-Imagining Rio: How A Bad Customer Experience Ruined The OlympicsAutopilot CEO and Co-Founder Michael Sharkey explains why broadcasters missed the gold on their coverage of this year's Olympics.
Event Notices From November 29The latest event and meeting notices from Michigan's technology-based companies, institutions and groups
ForeSee Describes Consumers' Love-Hate Relationship With Contact CentersForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.
Apple, Amazon Dominate Mobile SatisfactionE-retail giants Apple and Amazon stand head and shoulders above the competition in a study of customer satisfaction with top retail mobile sites and apps released Thursday by customer experience analytics firm ForeSee.
Compuware Publishes New Whitepaper: "Web and Mobile Site Performance Primer for Business Managers"The paper outlines key principles followed by top Web enterprises that business managers can follow to improve customer experience by meeting Web and mobile site performance expectations.