Customer Satisfaction

Quicken Loans chairman and founder Dan Gilbert (credit: Quicken Loans)

Quicken Loans Receives Fourth Consecutive Mortgage Origination Award From J.D. Power

Detroit-based Quicken Loans, the nation’s largest online retail mortgage lender, today announced that for the fourth consecutive year it has been ranked by J.D. Power as the highest in the United States in “customer satisfaction” among all major home loan lenders for primary mortgage origination.

WWJ Newsradio 950–11/14/2013

CFI Group

Despite Sequestration, Government Contact Center Metrics Increase Across The Board

Private sector contact centers are lagging behind a surprising entity — the government — when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.

WWJ Newsradio 950–10/22/2013

HR Notices From Oct. 3

The latest staffing, leadership and boardroom news from Michigan’s technology-focused companies, institutions, groups and individuals

WWJ Newsradio 950–10/03/2013

(Photo by Sean Gallup/Getty Images

Can Demand Keep Up For Tech As Buyers Become Less Satisfied?

Customer satisfaction has dropped for household appliances and electronics, but pent-up demand and a consumer penchant for the newest technology has kept sales strong, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

WWJ Newsradio 950–09/17/2013


Customer Satisfaction With Automakers Declines A Bit

Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.

WWJ Newsradio 950–08/27/2013


ACSI: Search Engines, Social Media Sink Satisfaction With E-Business

Customer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–07/23/2013


Customer Satisfaction With Airlines, Restaurants, Shipping Improves; Fast Food, Hotels Stable

Major airlines do a better job of satisfying their passengers for a second straight year, according to a report released today by the American Customer Satisfaction Index organization in Ann Arbor.

CBS Detroit–06/18/2013


B2B Online Customer Satisfaction Lags Behind B2C, ForeSee Research Shows

The online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer comapnies, according to new survey results released by Ann Arbor-based ForeSee.

WWJ Newsradio 950–06/13/2013

CFI Group

CFI Group Launches Credit Union Barometer to Measure Member Experience

CFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.

WWJ Newsradio 950–06/13/2013


Online, Mobile Customer Satisfaction Varies Within Financial Industry, ForeSee Shows

Credit unions lead and stockbrokers trail when it comes to online and mobile cusotmer satisfaction with the financial services industry.

WWJ Newsradio 950–05/29/2013