Detroit-based Quicken Loans, the nation’s largest online retail mortgage lender, today announced that for the fourth consecutive year it has been ranked by J.D. Power as the highest in the United States in “customer satisfaction” among all major home loan lenders for primary mortgage origination.
Private sector contact centers are lagging behind a surprising entity — the government — when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.
The latest staffing, leadership and boardroom news from Michigan’s technology-focused companies, institutions, groups and individuals
Customer satisfaction has dropped for household appliances and electronics, but pent-up demand and a consumer penchant for the newest technology has kept sales strong, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.
Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.
Customer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
Major airlines do a better job of satisfying their passengers for a second straight year, according to a report released today by the American Customer Satisfaction Index organization in Ann Arbor.
The online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer comapnies, according to new survey results released by Ann Arbor-based ForeSee.
CFI Group, a customer satisfaction technology and analytics firm, announced the official rollout of its new Credit Union Barometer survey program.
Credit unions lead and stockbrokers trail when it comes to online and mobile cusotmer satisfaction with the financial services industry.