Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee Shows
ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
Ann Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.
Customer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by the Ann Arbor-based customer experience analytics firm ForeSee.
ForeSee, the global leader in technology-driven customer experience analytics, has joined forces with New York City-based TagMan, the first, most advanced and most used universal tag management system, as a Certified Premium Partner in TagMan’s Stream Partner Program.
ForeSee, a provider of customer experience analytics, Tuesday released new research that allows B2B companies to determine how their Web sites compare to the B2B landscape regarding customer satisfaction.
From fried chicken and burgers to pizza and ice cream, which fast food places are customers most satisfied with? A recent report asked consumers just that and the results might just surprise you.
ANN ARBOR — The customer experience analytics firm ForeSee Thursday released a benchmark study that reports customer satisfaction for news and entertainment Web and mobile sites. The research also quantifies the value of satisfaction in […]
Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.
E-retail giants Apple and Amazon stand head and shoulders above the competition in a study of customer satisfaction with top retail mobile sites and apps released Thursday by customer experience analytics firm ForeSee.