Customer Satisfaction


Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee Shows

ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.

WWJ Newsradio 950–05/02/2013


ForeSee Research Shows Customer Satisfaction Increases Loyalty At Entertainment, News Sites

Ann Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.

WWJ Newsradio 950–04/18/2013


Record-Breaking Customer Satisfaction Continues for Energy Utilities

Customer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.

WWJ Newsradio 950–04/16/2013


More Luxury Shoppers Use Mobile, But Prove Harder to Please Overall, According to ForeSee Study

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by the Ann Arbor-based customer experience analytics firm ForeSee.

WWJ Newsradio 950–01/20/2013


ForeSee Joins TagMan’s Global Program as a Certified Premium Partner

ForeSee, the global leader in technology-driven customer experience analytics, has joined forces with New York City-based TagMan, the first, most advanced and most used universal tag management system, as a Certified Premium Partner in TagMan’s Stream Partner Program.

WWJ Newsradio 950–10/18/2012

Satisfied B2B Site Visitors More Likely to Recommend, Purchase

ForeSee, a provider of customer experience analytics, Tuesday released new research that allows B2B companies to determine how their Web sites compare to the B2B landscape regarding customer satisfaction.

WWJ Newsradio 950–06/05/2012


Which Fast Food Chain Satisfies Customers The Most?

From fried chicken and burgers to pizza and ice cream, which fast food places are customers most satisfied with? A recent report asked consumers just that and the results might just surprise you.

WWJ Newsradio 950–05/12/2012


Customer Satisfaction Boosts Loyalty To News, Entertainment Sites

ANN ARBOR — The customer experience analytics firm ForeSee Thursday released a benchmark study that reports customer satisfaction for news and entertainment Web and mobile sites. The research also quantifies the value of satisfaction in […]

WWJ Newsradio 950–04/12/2012


Netflix is Biggest E-Commerce Loser As Competition Heats Up: ACSI

Netflix suffered one of the largest drops in ACSI history as e-commerce inched up and competition stiffened, according to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor customer satisfaction measurement consultant ForeSee.

WWJ Newsradio 950–02/21/2012


Apple, Amazon Dominate Mobile Satisfaction

E-retail giants Apple and Amazon stand head and shoulders above the competition in a study of customer satisfaction with top retail mobile sites and apps released Thursday by customer experience analytics firm ForeSee.

WWJ Newsradio 950–01/12/2012