Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
GM Works To Upgrade Its Customer ServiceGeneral Motors says it's learning from Disney, Apple and Nordstroms ...
Comcast is Looking to Fill More Than 100 Positions in Metro DetroitComcast Corp. (Nasdaq: CMCSA, CMCSK) said Monday that it's looking to fill more than 100 open positions in the Detroit area.
HFCC Offers Customer Service TrainingHenry Ford Community College is one of a handful of schools in the country offering a one year certificate for Customer Service professionals
'Customer Service Saturday' Offers Extra-Hours Unemployment HelpExtended unemployment benefits are ending Saturday for many in Michigan and the state's unemployment agency is offering people help.
Huntington Bank Named Best Regional Bank In MidwestMoney Magazine has named Columbus-based Huntington Bank as the best regional bank in the Midwest.
Improving Business Through Customer ServiceCompanies go through a lot to boost business, but how many are missing the boat?
Dematic Expands Life Cycle Support ServicesGrand Rapids-based Dematic, supplier of logistics systems for the factory, warehouse, and distribution centers, has expanded the company’s customer service infrastructure to increase lifecycle support offerings.
Nuspire Partners With Central America's SonitelCommerce Township-based Nuspire Networks Thursday announced a new partnership with Panama based Grupo Sonitel S.A. This partnership, two years in the making, combines Nuspire’s network management, monitoring, and security services with Sonitel’s customer service and support.
SOS Initializes Business Roundtable To Improve ServicesHave a suggestion for ways to improve the Secretary of State's office? A new business roundtable announced this morning at the Mackinac Policy Conference may want to hear from you.