The customer experience analytics firm ForeSee Wednesday released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
Technology is leading the way for holiday shopping.
Why fight the mall crowds when you can online shop from the convenience of your home (or work, as it is)? Throw in free shipping and it’s kind of a no-brainer.
Web deals have been available all weekend ahead of Cyber Monday — and shoppers have been grabbing them up.
In order to fight scammers, hackers and assorted other online grinches, the Better Business Bureau serving East Michigan and the Upper Peninsula offers 10 tips for staying safe when holiday shopping online.
Twenty one percent of consumers say they plan on staying home and searching online for shopping deals on the Monday after Thanksgiving.
Consumer Reports’ senior editor and shopping expert Tod Marks said retailing trends suggest that the opportunity to score a great deal won’t end this weekend, so there’s no need to panic.
The Ann Arbor-based e-commerce services provider Fry Inc. said Monday that sales and traffic on its retail clients’ Web sites increased significantly during the Thanksgiving 2010 holiday weekend and Cyber Monday. Retailers traditionally offer strong […]
Gomez, the Web performance division of Detroit-based Compuware Corp. (Nasdaq: CPWR), Wednesday said that the top 15 Web retailers in the United States performed well on Cyber Monday results based on the Gomez Retail UX (User Experience) Index.
Annual analysis released Wednesday from Ann Arbor-based ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season. Customer satisfaction with online retailers on Cyber Monday was the same this year as last year, 73.1 on the American Customer Satisfaction Index’s 100-point scale.