Durable Goods

Customer Satisfaction With Automakers Declines A BitAutomakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index.
Customer Satisfaction With PCs, Appliances, Electronics Hits a WallCustomer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a report released Tuesday by the Ann Arbor-based American Customer Satisfaction Index.
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