ACSI: Search Engines, Social Media Sink Satisfaction With E-BusinessCustomer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
ACSI E-Biz Report: Satisfaction with Facebook Remains LowThe social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index E-Business Report, produced in partnership with the Ann Arbor customer experience analytics firm ForeSee Results.

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