E-Commerce Report

acsi

E-Commerce Customer Satisfaction Continues To Rise According to ACSI

According to the American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with the Ann Arbor-based customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2 percent to 81.1 on the ACSI’s 100-point scale.

WWJ Newsradio 950–02/26/2013

acsi

Customer Satisfaction with E-Commerce Stalls

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

02/14/2011

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