More Retail Web Sites Getting High Scores On E-Retail Satisfaction IndexA record 36 of the top 100 online retailers achieve the “threshold for excellence” on the annual Top 100 E-Retail Satisfaction Index from customer experience analytics firm ForeSee.
Not All E-Retailers Had a Happy HolidayAnn Arbor-based ForeSee Results has released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since last year.

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