Record-Breaking Customer Satisfaction Continues for Energy UtilitiesCustomer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.
Record-High Customer Satisfaction for Energy Utilities Follows Milder WinterSix consecutive years of customer satisfaction improvement for electric and natural gas service providers make 2012 a record breaker for the energy utility sector, according to a report released today by the Ann Arbor-based American Customer Satisfaction Index.

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