The customer experience analysis firm ForeSee has released the results of its annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in opposite directions.
The customer experience analytics firm ForeSee Wednesday released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
Ann Arbor customer satisfaction measurement firm settles patent dispute
ForeSee Results has taken a few letters off for its 10th birthday. The Ann Arbor company that meausres customer satisfaction online is now called simply ForeSee.
New business won by Michigan’s technology-focused companies
Ann Arbor-bsaed ForeSee Results Tuesday issued its quarterly report on the American Customer Satisfaction Index’s E-Government Satisfaction Index, which recommends that the .gov Task Force consider traffic, the amount of redundancy, and citizen experience as criteria for making their decision on how to consolidate e-gov Web sites and reduce duplication.
Ann Arbor-based ForeSee Results and Troy-based CareTech Solutions announced they are partnering to support Dearborn-based Oakwood Healthcare System with customer-satisfaction-driven Web technology.
Customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience, according to the U.S. 2011 ForeSee Results Online Banking Study, released Thursday.
Ann Arbor-based ForeSee Results Tuesday released its annual assessment of the top 100 online retailers, showing that customer satisfaction with e-retail remains at an all-time high score of 78 on the study’s 100-point scale
Ann Arbor-based ForeSee Results has long shown through its research that Web site visitor satisfaction is a key to loyalty and repeat visits for e-commerce sites. Now, new research shows it’s also a key for loyalty and repeat visits when all a Web site does is give the news.