ForeSee Results

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ForeSee Results Breaks Down Impact of Social Media on Web Traffic

Social media has very little direct impact on most Web site traffic, according to new research released Thursday from Ann Arbor-based ForeSee Results.

04/07/2011

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Tweaks Boost Student Satisfaction With Gale Product

Farmington Hills-based Gale, part of Cengage Learning, today announced results of independent customer satisfaction research and analysis revealing that high school students are more satisfied with the Gale In Context platform, designed based on user input and an in-depth study of student research processes

02/28/2011

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ForeSee Announces Satisfaction Measurement for Mobile Environment

Ann Arbor-based ForeSee Results announced the launch of CS Mobile, a new product that quantifies customer satisfaction with companies’ mobile apps and mobile sites in order to identify improvements that can generate the greatest returns.

02/23/2011

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ForeSee Results Report: E-Gov Transparency, a Year in Review

Ann Arbor-based ForeSee Results Tuesday released the 2010 year-end E-Government Transparency Index, which confirms that online transparency is a key driver of online satisfaction and overall trust in government for many of the Web sites tracking it.

02/22/2011

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Customer Satisfaction with E-Commerce Stalls

The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with Ann Arbor-based ForeSee Results, shows that customer satisfaction with e-commerce Web sites fell 2.6 percent from a year ago to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004.

02/14/2011

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ForeSee Results Grows, Hires in 2010

The Ann Arbor customer satisfaction analytics firm ForeSee Results Thursday reported its ninth consecutive year of revenue growth of more thatn 25 percent — including 64 percent in the past two years alone. ForeSee Results […]

02/10/2011

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Do Social Media Results Justify Investment? New Study Says No

Social media remain far down the list of media that influence visits to retail Web sites, according to the annual report on social media effectiveness from the Ann Arbor customer satisfaction analytics firm ForeSee Results.

02/03/2011

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New Report: State Of E-Gov Union Is Strong

Ann Arbor-based ForeSee Results Tuesday released the American Customer Satisfaction Index E-Government Satisfaction Index, showing that citizen satisfaction with federal government Web sites remains near its all-time high.

01/24/2011

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ForeSee Results Announces Portal App for iPhone

Ann Arbor-based ForeSee Results announced that it has launched a mobile portal application that will enable clients to access customer satisfaction scores from an iPhone, allowing immediate access to critical voice-of-customer data from the user-friendly iPhone touch screen.

01/12/2011

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Not All E-Retailers Had a Happy Holiday

Ann Arbor-based ForeSee Results has released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 40 online retailers overall has fallen since last year.

01/03/2011

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