Customer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.
ForeSee, a provider of technology-driven customer experience analytics, today released the Word-of-Mouth Index (WoMI): Top 100 Brands Edition report – highlighting customer recommendation scores for the top 100 U.S. brands across industries.
The online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer comapnies, according to new survey results released by Ann Arbor-based ForeSee.
Credit unions lead and stockbrokers trail when it comes to online and mobile cusotmer satisfaction with the financial services industry.
ForeSee, the global leader in customer experience analytics, today announced the launch of SessionReplay for Mobile, helping organizations see how customers are interacting with mobile sites and apps in order to quickly identify and resolve problem areas.
ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee’s customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.
The customer satisfaction analytics firm ForeSee Monday announced the Word of Mouth Index, intended as a successor to the Net Promoter Score as the de facto standard for measuring customer loyalty.
Contact Center Customer Satisfaction Leads to Increased Recommendation and Likelihood to Purchase, ForeSee Shows
ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
Ann Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.