ForeSee Holiday Report: Supermarket Outshines Apple, Priceline.com Negotiates A Bad ScoreAmazon.com and L.L. Bean set the bar for holiday customer satisfaction in numbers released Tuesday by the Ann Arbor customer experience analytics firm ForeSee, while Priceline.com finished last.
Facebook Fails in Customer Satisfaction Along with McDonald's, MTV, Kia; Amazon Tops 100 BrandsThe customer experience analytics provider ForeSee Thursday released the first ForeSee Experience Index, a study that offers the most comprehensive picture to-date of how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand, are predictive of companies' future business success.
ForeSee Builds Contact Center Client Roster in 2013The Ann Arbor customer experience analytics firm ForeSee announced that 19 new companies have started measuring and analyzing their contact center customer experience this year with ForeSee's technology.
Awards And Certifications From Nov. 20The latest tech-related awards and certifications earned by Michigan's technology-focused companies, groups, institutions and individuals
ForeSee Introduces New Multichannel Customer Experience CapabilitiesThe Ann Arbor customer experience analytics firm ForeSee Thursday rolled out a new product called the ForeSee cx360 SM platform.
Research Reveals E-Government Outperforms Private Sector in Citizen SatisfactionForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index. The report revealed that federal government websites led their private sector counterparts in citizen satisfaction and that people increasingly turn to mobile devices to access the Internet.
Awards And Certifications From Oct. 11-13The latest industry-related awards and certifications earned by Michigan's technology-focused companies, institutions, groups and individuals.
HR Notices From Oct. 3The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions, groups and individuals
ForeSee's Mobile Business Attracts 60 New CustomersAnn Arbor-based ForeSee, the global leader in technology-driven customer experience analytics, announced that 60 new companies have recently started measuring and analyzing their mobile customer experience with ForeSee.
ForeSee CEO Larry Freed Introduces Enhanced Tool for Measuring Word-of-MouthIn a new book, Freed said the old method for gauging customer loyalty and recommendations overstates naysayers and can lead to wasted marketing dollars.
ForeSee: Consumers Now Like Mobile Devices Over PCs For Media, Entertainment
ACSI: Search Engines, Social Media Sink Satisfaction With E-BusinessCustomer satisfaction with e-business tumbles to its lowest score since 2003 according to the American Customer Satisfaction Index E-Business Report released today in partnership with the Ann Arbor-based customer experience analytics firm ForeSee.