Holiday E-Retail Satisfaction Index

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JCPenney, Apple, Dell DropInternet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released last week by customer experience analytics firm ForeSee.
Amazon Soars; Netflix Plummets in ForeSee Holiday StudyThe customer experience analysis firm ForeSee has released the results of its annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in opposite directions.