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Holiday E-Retail Satisfaction Index

FORESEE HOLIDAY CUSTOMER EXPERIENCE

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JCPenney, Apple, Dell Drop

Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released last week by customer experience analytics firm ForeSee.

WWJ Newsradio 950–01/03/2013

foresee

Amazon Soars; Netflix Plummets in ForeSee Holiday Study

The customer experience analysis firm ForeSee has released the results of its annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in opposite directions.

WWJ Newsradio 950–01/02/2012

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