Holiday E-Retail Satisfaction Index
Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released last week by customer experience analytics firm ForeSee.
The customer experience analysis firm ForeSee has released the results of its annual Holiday E-Retail Satisfaction Index, showing that after seven years spent jockeying for first place in the Index, Amazon and Netflix are headed in opposite directions.
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