The state’s biggest utilities have been ordered, among other things, to make it easier for customers to get credits on bills when they suffer losses due to outages.
The Lansing Board of Water and Light “fell short” in its duties to customers following a December ice storm, state utility regulators said in a review that also makes 30 recommendations to improve service.
Scores of tree branches broke and fell from the weight of ice during the pre-Christmas storm, which knocked out power to roughly 650,000 homes and businesses.
Michigan regulators plan to investigate power outages stemming from a pre-Christmas holiday ice storm that knocked out service to about 660,000 customers.
Colder weather is making its way into Michigan as crews work to restore power to the last people left without electrical service following an ice storm that hit the state more than a week ago.
Fewer than 32,000 homes and businesses remain without power a week after a massive ice storm swept across parts of Michigan.
Some people who lost power in the ice storm may be eligible for a small credit.
About 600,000 homes and businesses across Michigan lost power after last weekend’s devastating ice storm.
“It underscores the inherent dangers that linemen face in restoration efforts in a storm like this,” Lansing’s Board of Water & Light spokesman Stephen Serkaian said.
The death toll in Michigan from last weekend’s ice storm has risen to at least seven, and tens of thousands are still without power.