Satisfaction With Cell Phones, Cable TV Up; ISPs Debut at Bottom of Index The annual Information Sector report from the American Customer Satisfaction Index shows that customers are happier with telecommunication services and technologies than they were a year ago.
ACSI Expands With Company Measures for Internet Service ProvidersThe American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.

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