Net Promoter Score

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ForeSee Releases Word-of-Mouth Index Benchmark, Showcasing Customer Loyalty For Top 100 U.S. Brands

ForeSee, a provider of technology-driven customer experience analytics, today released the Word-of-Mouth Index (WoMI): Top 100 Brands Edition report – highlighting customer recommendation scores for the top 100 U.S. brands across industries.

WWJ Newsradio 950–07/16/2013

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ForeSee Modernizes Customer Loyalty Yardstick

The customer satisfaction analytics firm ForeSee Monday announced the Word of Mouth Index, intended as a successor to the Net Promoter Score as the de facto standard for measuring customer loyalty.

WWJ Newsradio 950–05/06/2013

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