Online Customer Satisfaction

Southwest Airlines, Choice Hotels, Marriott Top Mobile Travel Satisfaction IndexCustomers give high marks to Southwest Airlines for providing the best mobile experience, making the airline the one to beat on mobile devices as well as in the air, according to new research from the Ann Arbor-based customer experience analytics firm ForeSee.
ForeSee Celebrates 10th Birthday With Shorter Name, Expanded ServicesForeSee Results has taken a few letters off for its 10th birthday. The Ann Arbor company that meausres customer satisfaction online is now called simply ForeSee.
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