Ann Arbor Firm's Analysis Shows Lower Sastisfaction With E-CommerceAnalysis released Wednesday by the Ann Arbor-based American Customer Satisfaction Index showed growing demand cut customer service levels and satisfaction with online retail in the 2013 holiday shopping season -- even as satisfaction rose for traditional brick-and-mortar retail.
More Retail Web Sites Getting High Scores On E-Retail Satisfaction IndexA record 36 of the top 100 online retailers achieve the “threshold for excellence” on the annual Top 100 E-Retail Satisfaction Index from customer experience analytics firm ForeSee.
Compuware White Paper Diagnoses Online Holiday ShoppingCompuware Corp., the Detroit software and IT services firm, has published a new white paper titled: "Five Lessons Learned From the 2010 Online Retail Shopping Holiday Season."

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