The customer experience analytics firm ForeSee Wednesday released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are.
Why fight the mall crowds when you can online shop from the convenience of your home (or work, as it is)? Throw in free shipping and it’s kind of a no-brainer.
In order to fight scammers, hackers and assorted other online grinches, the Better Business Bureau serving East Michigan and the Upper Peninsula offers 10 tips for staying safe when holiday shopping online.
Twenty one percent of consumers say they plan on staying home and searching online for shopping deals on the Monday after Thanksgiving.
Consumer Reports’ senior editor and shopping expert Tod Marks said retailing trends suggest that the opportunity to score a great deal won’t end this weekend, so there’s no need to panic.
Can making an impulse purchase really affect your overall budget? And is online shopping really a good idea?
Annual analysis released Wednesday from Ann Arbor-based ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season. Customer satisfaction with online retailers on Cyber Monday was the same this year as last year, 73.1 on the American Customer Satisfaction Index’s 100-point scale.